Knowledgebase

Configuring Email

When setting up your email client, the mailserver for both incoming and outgoing mail will always be mail.yourdomainname e.g if your domain name is example.com then your mail server incoming and outgoing settings are mail.example.com

All ports are standard: SMTP = 25, POP3 = 110, IMAP = 143

The logon name to use is the full email address of the mailbox you have created via the control panel e.g. username@yourdomain.name and the password you set when creating the mailbox.

No other settings should be enabled, e.g if your Client defaults to using Secure Authentication, APOP or SSL make sure all of these are disabled.

We recommend customers use POP3 to access their mailboxes to ensure email is being downloaded to their local PC, this will ensure you have a local copy of your emails should anything happen to our mail server.

If you are using IMAP please ensure you are also making a local backup of your email regularly.

If none of these settings work for you, then one final thing to try is to change the outgoing SMTP port in your client from port 25 to port 2525 as many ISP's are blocking the standard port in an effort to try reduce SPAM. 

 

Basic Settings
Incoming Server: mail.yourdomain.name
Outgoing Server: mail.yourdomain.name
Account Type: Either POP3 or IMAP both are supported
Logon Name: your full email address
SMTP Outgoung Port: 25 or 2525
POP3 Incoming Port: 110
IMAP Incoming Port: 143

Ensure you are not using SSL/TLS or APOP.

To send via our servers you must enable SMTP Authorisation

Outlook Express
1) Select 'Tools' -> 'Accounts' from the menu.
2) Highlight your account.
3) Click on the "Servers" tab.
4) Check the box that says "My Server Requires Authentication" for the "Outgoing Mailserver".
5) Click "Settings" and ensure "Same as Incoming" is selected.

Outlook
1) Select 'Tools' -> 'E-mail Accounts' from the menu.
2) Select 'View or change existing e-mail accounts' and then press next.
3) Highlight your account and select change, or double click on the account.
4) Click on "More Settings".
5) Click on the "Outgoing Server" tab.
6) Check the box that says "My Outgoing Server (SMTP) Requires Authentication".
7) Ensure the "Use same settings as my incoming mail server" is selected.

Eudora
1) Select 'Tools' -> 'Options' from the menu.
2) Select "Sending Mail".
3) Check "Allow Authentication".

Note for Eudora Users trying to change SMTP Ports you may need to first copy the following file 

C:\Program Files\eudora\extrastuff\esoteric.epi To C:\Program Files\eudora\esoteric.epi

Website Scripts .NET, PHP, ASP, CGI etc

1) Please use "LOCALHOST" as your mailserver, the default port is SMTP 25
2) Do not use SMTP authentication with localhost

Webmail
You may also view your email via our webmail system, this can be access by going to http://webmail.yourdomain.name (where yourdomain.name = your domain name).

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