Privacy Policy
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our online gaming platform. As a leading provider of digital entertainment services in New Zealand, we are committed to maintaining the highest standards of privacy protection and comply with all applicable New Zealand privacy laws, including the Privacy Act 2020. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms set forth in this policy.
1. Information Collection and Types of Data
We collect various types of personal information to provide you with secure and personalised gaming services. The information we gather falls into several categories, each serving specific purposes related to account management, game provision, and regulatory compliance.
Personal identification information forms the foundation of your account. This includes:
- Full name and date of birth for age verification purposes
- Residential address and contact details including email and phone number
- Government-issued identification documents such as driver’s licence or passport
- Financial information including bank account details and payment card information
- Employment status and source of funds documentation when required
Technical information is automatically collected when you interact with our platform. This encompasses your IP address, browser type and version, operating system, device identifiers, and connection timestamps. We also track your gaming preferences, session duration, game selections, and betting patterns to enhance your experience and ensure responsible gaming practices.
Communication records include all correspondence between you and our customer support team, including live chat transcripts, email exchanges, and phone call recordings. These records help us improve our services and resolve any issues you may encounter.
2. Purposes of Data Processing and Legal Basis
We process your personal information for several legitimate business purposes, each supported by appropriate legal grounds under New Zealand privacy legislation. Account creation and maintenance requires us to verify your identity, age, and eligibility to participate in online gaming activities as mandated by New Zealand gambling regulations.
Payment processing involves handling deposits, withdrawals, and transaction verification. We work with licensed payment providers to ensure secure financial transactions while maintaining detailed records for regulatory compliance and fraud prevention purposes. This processing is necessary for contract performance and legal compliance.
Game provision and personalisation allow us to offer tailored gaming experiences based on your preferences and playing history. We use this information to recommend suitable games, adjust interface settings, and provide relevant promotional offers. This processing is based on our legitimate business interests in providing quality services.
Regulatory compliance requires us to maintain comprehensive records of all gaming activities, financial transactions, and player interactions. We must report suspicious activities to relevant authorities and cooperate with regulatory investigations. This processing is necessary for legal compliance under New Zealand gambling and anti-money laundering legislation.
Marketing communications may be sent to you based on your preferences and consent. We use your contact information to inform you about new games, special promotions, and platform updates. You can opt out of marketing communications at any time through your account settings or by contacting our support team.
3. Data Sharing and Third-Party Disclosure
We maintain strict controls over data sharing and only disclose your personal information when necessary for legitimate business purposes or legal compliance. Our data sharing practices are governed by contractual agreements that ensure appropriate protection of your information.
Service providers and business partners receive limited personal information necessary to deliver specific services. Payment processors handle financial transactions, identity verification services confirm your eligibility, and technical support providers maintain platform functionality. All third parties are contractually bound to protect your information and use it only for specified purposes.
Regulatory authorities may receive personal information when required by law or regulation. This includes the Department of Internal Affairs, Financial Intelligence Unit, and other relevant New Zealand government agencies. We cooperate fully with legitimate regulatory requests while ensuring that disclosures are limited to necessary information.
Legal proceedings may require us to disclose personal information to law enforcement agencies, courts, or legal representatives. We will only make such disclosures when compelled by valid legal process or when necessary to protect our legitimate interests.
We do not sell, rent, or otherwise commercialise your personal information to unrelated third parties. Any data sharing arrangements are subject to strict confidentiality obligations and data protection requirements consistent with New Zealand privacy standards.
4. Data Security and Protection Measures
We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security framework combines technical, administrative, and physical safeguards designed to address the unique risks associated with online gaming platforms.
Technical security measures include industry-standard encryption for data transmission and storage. All sensitive information is protected using advanced cryptographic protocols, and our systems undergo regular security assessments to identify and address potential vulnerabilities. Access controls ensure that only authorised personnel can access personal information on a need-to-know basis.
Our security infrastructure includes:
- Multi-layered firewalls and intrusion detection systems
- Regular security monitoring and incident response procedures
- Secure data centres with appropriate physical access controls
- Employee training programmes on data protection and security practices
- Regular backup procedures and disaster recovery planning
Despite our best efforts, no security system is completely impervious to all threats. In the unlikely event of a data breach, we will promptly assess the situation, take appropriate remedial action, and notify affected individuals and relevant authorities in accordance with New Zealand privacy law requirements.
We encourage you to take steps to protect your own information by using strong passwords, keeping your account credentials confidential, and logging out of your account when using shared devices.
5. Your Privacy Rights and Account Control
Under New Zealand privacy legislation, you have several important rights regarding your personal information. We are committed to facilitating the exercise of these rights while balancing our regulatory obligations and legitimate business interests.
You have the right to access your personal information and receive details about how it is being processed. This includes the right to obtain copies of your data, understand the purposes of processing, and learn about any third parties who have received your information. You can request this information through your account dashboard or by contacting our privacy team.
Correction rights allow you to update inaccurate or incomplete personal information. You can modify most account details directly through your user profile, while changes to sensitive information such as identity documents may require additional verification procedures to ensure security and compliance.
Data portability enables you to receive your personal information in a structured, commonly used format. This right applies to information you have provided to us and that we process based on your consent or for contract performance purposes.
Your rights include:
- Requesting deletion of personal information where legally permissible
- Objecting to certain types of data processing
- Withdrawing consent for marketing communications
- Requesting restriction of processing in specific circumstances
- Filing complaints with the Privacy Commissioner if you believe your rights have been violated
Please note that certain rights may be limited by our regulatory obligations to maintain records for specified periods or when processing is necessary for legal compliance purposes.
6. Data Retention and Policy Updates
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods are based on regulatory requirements, business needs, and the nature of the information involved.
Account information is typically retained for the duration of your active account relationship and for a period thereafter as required by New Zealand gambling regulations. Financial transaction records are maintained for seven years following the completion of transactions to comply with anti-money laundering and taxation requirements.
Marketing preferences and communication records are retained until you withdraw consent or close your account, after which they are securely deleted unless retention is required for legal purposes. Technical logs and security information are generally retained for shorter periods unless needed for ongoing investigations or legal proceedings.
When personal information is no longer required, we securely delete or anonymise it using industry-standard procedures. This ensures that the information cannot be recovered or reconstructed in a form that identifies you personally.
This Privacy Policy is regularly reviewed and updated to reflect changes in our practices, technology, and legal requirements. We will notify you of material changes through your registered email address and by posting updates on our website. Continued use of our services after policy changes constitutes acceptance of the revised terms.
For questions about this Privacy Policy, your privacy rights, or our data practices, please contact our Privacy Officer through the contact methods provided on our website. We are committed to addressing your concerns promptly and transparently.
Last updated: January 28, 2026