Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform to enhance your experience while playing pokies and other casino games. We are committed to transparency regarding data collection practices and ensuring compliance with New Zealand’s Privacy Act 2020 and relevant gaming regulations. By continuing to use our services, you acknowledge and consent to our use of cookies as described in this policy. Last updated: January 22, 2026
1. What Are Cookies and How We Use Them
Cookies are small text files stored on your device when you visit our online casino platform. These files contain information that helps us recognise your device and preferences during subsequent visits. We use cookies to facilitate secure gaming sessions, remember your account settings, and provide personalised gaming experiences tailored to your preferences.
Our platform employs various tracking technologies beyond traditional cookies, including web beacons, pixel tags, and local storage mechanisms. These technologies work together to ensure smooth gameplay, maintain session integrity, and deliver relevant promotional content related to pokies and casino games available to New Zealand players.
We utilise cookies for essential functions such as maintaining your login status, processing gaming transactions securely, and ensuring compliance with New Zealand gambling regulations. Additionally, cookies help us analyse player behaviour patterns to improve our gaming offerings and detect potentially problematic gambling behaviours in accordance with harm minimisation requirements.
2. Types of Cookies We Deploy
Our online gaming platform utilises several categories of cookies, each serving specific purposes to enhance your casino experience:
- Essential Cookies: These cookies are fundamental to our platform’s operation, enabling core functions such as secure login authentication, payment processing for deposits and withdrawals, and maintaining gaming session continuity across different pokies and table games.
- Performance Cookies: We collect anonymous data about how players interact with our games, including which pokies are most popular, average session durations, and technical performance metrics to optimise loading times and reduce game interruptions.
- Functionality Cookies: These cookies remember your personalised settings, including preferred game categories, betting limits, audio preferences, and responsible gambling tools you’ve activated to manage your gaming activities.
- Analytics Cookies: We use third-party analytics services to understand player demographics, gaming patterns, and platform usage statistics while maintaining compliance with New Zealand privacy regulations and ensuring data anonymisation.
- Marketing Cookies: These cookies track your interests to deliver personalised promotions, bonus offers, and game recommendations relevant to your gaming preferences, while respecting New Zealand advertising standards for gambling services.
3. Third-Party Cookies and External Services
Our platform integrates with various third-party services essential for providing comprehensive online casino services to New Zealand players. These external providers may set their own cookies when you interact with their embedded features or services on our platform.
Payment processing partners utilise cookies to facilitate secure financial transactions, verify account ownership, and prevent fraudulent activities. These cookies are essential for processing deposits, withdrawals, and maintaining financial security standards required by New Zealand banking regulations and anti-money laundering legislation.
Game development partners may deploy cookies to track game performance, manage progressive jackpots across multiple platforms, and ensure fair play mechanisms. These cookies help maintain the integrity of pokies and other casino games while providing seamless gaming experiences.
Customer support services use cookies to maintain conversation history, track support ticket status, and provide personalised assistance related to gaming queries, responsible gambling concerns, and technical issues you may encounter while playing.
4. Cookie Duration and Storage Periods
We classify our cookies based on their duration and storage characteristics to ensure appropriate data management practices. Session cookies remain active only during your current gaming session and are automatically deleted when you close your browser or log out of your account.
Persistent cookies remain stored on your device for predetermined periods, ranging from several days to several years, depending on their specific function. These cookies remember your preferences, gaming history, and account settings between visits, enhancing your overall user experience.
Security-related cookies typically have shorter lifespans, expiring within hours or days to maintain account protection and prevent unauthorised access to your gaming account and financial information.
Marketing and analytics cookies generally have longer retention periods, allowing us to build comprehensive profiles of player preferences and gaming patterns while ensuring compliance with New Zealand data protection requirements and international privacy standards.
5. Managing Your Cookie Preferences
You maintain full control over cookie settings and can modify your preferences at any time through multiple methods. Our platform provides a comprehensive cookie management interface accessible through your account settings, allowing you to enable or disable specific cookie categories based on your privacy preferences.
Browser-level cookie management options are available across all major web browsers used by New Zealand players:
- Google Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data, where you can block all cookies, allow only first-party cookies, or create custom rules for specific websites including our gaming platform.
- Mozilla Firefox: Access Options > Privacy & Security > Cookies and Site Data to configure cookie acceptance rules, delete existing cookies, and set exceptions for trusted gaming websites.
- Safari: Go to Preferences > Privacy > Manage Website Data to control cookie storage, prevent cross-site tracking, and configure intelligent tracking prevention settings.
- Microsoft Edge: Visit Settings > Site Permissions > Cookies and Site Data to adjust cookie blocking levels, manage stored data, and configure tracking prevention settings.
Please note that disabling certain cookies may impact your gaming experience, potentially affecting game loading times, personalisation features, and some promotional offers available to registered players.
6. Data Protection and Privacy Rights
Under New Zealand’s Privacy Act 2020, you possess specific rights regarding personal information collected through cookies and similar tracking technologies. You have the right to access information about what data we collect, how we use it, and with whom we share it.
You can request correction of any inaccurate personal information derived from cookie data, including gaming preferences, demographic information, and behavioural patterns recorded during your casino sessions. We will respond to such requests within reasonable timeframes as required by New Zealand law.
The right to deletion allows you to request removal of personal data collected through cookies, subject to legal and regulatory requirements related to gambling operations, anti-money laundering compliance, and responsible gambling record-keeping obligations.
You may object to certain types of data processing, particularly for marketing purposes, while still maintaining access to essential gaming services. We provide granular controls allowing you to opt out of promotional tracking while preserving necessary functional and security cookies.
7. Updates to This Cookie Policy
We regularly review and update this Cookie Policy to reflect changes in technology, regulatory requirements, and our gaming services. Modifications may be necessary due to evolving New Zealand privacy legislation, international data protection standards, or enhancements to our online casino platform.
When significant changes occur, we will notify registered players through multiple channels, including email notifications, platform announcements, and prominent notices displayed during login sessions. We encourage regular review of this policy to stay informed about our data collection practices.
Continued use of our gaming services after policy updates constitutes acceptance of revised terms. However, we will seek explicit consent for any substantial changes that materially affect how we process your personal information through cookies and tracking technologies.
For questions, concerns, or requests related to our cookie practices, please contact our privacy team through the designated channels provided in your account settings. We are committed to addressing your privacy concerns promptly and transparently while maintaining the highest standards of data protection for New Zealand online gaming enthusiasts.