Contact Us
We value your feedback and are committed to providing exceptional customer service to all players in New Zealand. Our dedicated support team is available through multiple channels to assist with your gaming experience, account inquiries, and technical support needs.
How to Reach Our Support Team
Our customer service department operates with strict adherence to New Zealand gaming regulations and privacy standards. We offer several convenient methods to connect with our qualified support representatives who understand local gaming laws and responsible gambling practices.
For immediate assistance, utilize our live chat feature available directly on our platform. This real-time communication channel connects you instantly with trained support specialists who can address account issues, game-related questions, and payment inquiries efficiently.
Email correspondence should be directed to [email protected] for comprehensive support requests. Our email team typically responds within 24 hours during business days, ensuring thorough resolution of complex matters requiring detailed documentation.
Phone support is accessible at +64 9 555 0123 during standard business hours, Monday through Friday, 9:00 AM to 6:00 PM NZST. Our telephone representatives provide personalized assistance for urgent matters and account verification procedures.
- Live chat: Available 24/7 for instant support
- Email: Professional responses within one business day
- Phone: Direct consultation during business hours
- All communications maintain strict confidentiality standards
Last updated: January 28, 2026